Terms & Conditions

We reserve the right to amend these terms and conditions from time to time. Any changes will be notified to you via a suitable announcement on the website and/or by email.

Restaurant Reservations

We strongly recommend booking in advance to avoid disappointment. We try to keep some tables for walk-ins, but at busy times and when at capacity, we may have to turn people away.

Bookings can be made online, by email, over the phone or in person for up to 6 months in advance.

We require a card authentication of £10 per person to secure all dinner bookings of up to 11 people. There is no advance payment taken but we kindly request notice (as specified below) is provided should you need to cancel your reservation.

Large parties of 12 people or more will be required to pay a deposit of £20 per person to confirm commitment. It’s absolutely fine to adjust the number of guests attending, but please inform us in writing at least 48 hours prior to your reservation date, to avoid any penalty charges.

If for any reason you need to cancel your booking in its entirety, we require the following notification:

• For up to 11 people, please provide at least 24 hours’ notice.
• For larger groups of 12 people or more, we require at least 7 days’ notice.

Should you not arrive on the date without providing the required notice, a late cancellation/no-show fee will be charged, or in the case of large groups the deposit will be retained.

Running Late

We operate a 15-minute grace period for all reservations, so if you are running late, please call and let us know. After this time your table may be released, allocated to other guests and the no-show fee applied.

Dining Duration & Table Allocation

For bookings of 1-4 people, we offer tables for 1 & ½ hours. For larger groups of 5 to 20 guests we allow 2 hours and for parties greater than 21, up to 2 & ½ hours, based on availability.

Last orders are taken at 10pm, Monday to Thursday and at 10.30pm on a Friday and Saturday evening.

Kindly note, we cannot guarantee your table will be in the main dining room as tables are allocated for comfort and based on your final group size. Our largest individual table can seat 12 people so for larger groups it may be necessary to allocate multiple, equally split tables, next to one another.

Bar Bookings

Tables just for drinks are reserved in our bar area. The restaurant is for diners only.

Bookings are limited so we kindly request a card authentication of £10 per person to secure all of up to 11 people. There is no advance payment taken, but we kindly request at least 24 hours’ notice is given should you need to cancel. Should you not arrive on the date without providing notice, a late cancellation/no-show fee will be automatically charged to the card provided.

Saturday Brunch

Tables are reserved for 2 hours. Free-flowing cocktails are time-limited to 1 hour, & 30 minutes which commences from your first drink. You can choose to order drinks individually on the day, but if you would like to take advantage of our bottomless highball cocktail offer, all individuals from the entire group must opt in together. Exceptions will only be made for guests who abstain from alcohol completely.

Credit card details are needed to secure all reservations. For bookings of 1-11 people, there is no advance payment taken. For larger groups of 12 people or more, we kindly request a deposit of £10 per person, which is deducted from your final bill on the day.

If for any reason you need to cancel your booking completely, we require the following notification:

• For up to 11 people, please provide at least 24 hours’ notice.
• For larger groups of 12 people or more, we require at least 72 hours’ notice.

Our bottomless brunch refers to the free-flowing highball cocktails, served for a fixed time period as explained above. Food is not unlimited and should be ordered as described on the menu.

Catering & Special Dietary Requirements

To ensure a smooth service, we ask that all large parties and private events select one set menu for their group, and this will be served to share.

Where a pre-order is required, we ask that this is finalised 7 days before the reservation date. Any changes after this time will be at the discretion of the management team. Please be aware, the restaurant reserves the right to cancel a reservation and retain the deposit if the pre-order is not submitted within this timeframe.

Please also inform us if any of your guests have allergies or special dietary requirements as we may need to serve these guests separately. Diners should be aware, that whilst every effort is made to avoid cross contamination, we cannot guarantee dishes are allergen free as trace transfers can still occur. In some extreme cases when complex and multiple allergies are an issue or sensitivity is extremely severe and life threatening, we may have to decline to provide catering.

All menus are subject to seasonal change and price increases.

Private Events & Minimum Spends

A minimum spend for food and drinks will be applied to all private events with quotations provided on request. These reflect the minimum amount required to privatise a space rather than a totally inclusive package price. All prices are inclusive of VAT.

In the event the minimum spend is not met, no refunds will be issued, nor will any balance be transferred to another booking.

Cash bar sales made during your event can only count towards a minimum spend by prior agreement with management. If cash bar sales do not reach the agreed minimum spend, the shortfall will be deducted from the deposit charged to the card details on record. Any refunds due will be issued using the original payment method once authorised by the general manager.

Service Charge

Our team work hard to deliver first class hospitality to ensure you and your guests enjoy their dining experience. A 12.5% service charge will be added to the minimum spend and final bill. This amount will appear on the itemised receipt, presented at the end of the event. All gratuity is allocated in full and equally distributed to our staff.

Deposit

In order to secure a private event, we kindly request a deposit of 50% of the agreed minimum spend is paid. Your event is considered an enquiry until we receive the agreed funds, and we advise you not to make firm plans until you receive confirmation of your booking in writing.

The final balance should be settled 7 days prior to the date of the event, leaving any extra or additional costs (if any) to be settled at the end of the function.

Cancellation

Should you need to cancel a private event in its entirety, please notify us in writing at least 28 days in advance. This will cancel your event and your deposit will be refunded. Any cancellations made with less than 14 days’ notice may result in Apothecary retaining your deposit for late cancellation. Apothecary cannot be held responsible for exceptional weather conditions, suspension of travel or any other circumstances beyond reasonable control; and no such circumstances will be considered grounds for cancellation without charge.

Postponement & Date Changes

If you need to change the date of your event, again please provide 28 days written notice. With due notice we shall endeavour to find a suitable alternative date, subject to availability and the deposit will be transferred to your new date.

Forced Closure & Relocation

In exceptional circumstances including but not limited to fire, flooding, power or equipment failure, we may have to move your booking to another area of the venue or another date, subject to availability. You will be notified of this as far in advance as possible.

Damage & Building Care

Our management will complete an inventory check at the start and end of private events. Any damages caused to the venue or equipment will be charged to you at the replacement cost plus labour for any fittings.

Special Offers & Promotions

All promotional offers are subject to availability and change. Multiple offers may not be used in conjunction with one another.

Resale

The resale of event spaces is strictly prohibited. Promoted or ticketed events will be deemed a breach of contract and will result in cancelling the event and retaining all pre-payments (deposit and/or full agreed minimum spend).

Under 18’s

All minors must be accompanied and supervised by a responsible adult. We operate a strict ID policy, so please ensure guests bring valid photo identification to prove their age when ordering alcohol.

Lost Property

Apothecary does not accept responsibility for the theft, loss or damage of any items on our premises. Any items left in the venue shall be kept for 7 days and then disposed of.

Copyright & Trademarks

Please note that the content of the website, including text, graphics, trade names, icons, images and software, is the property of 36 Charlotte Road Ltd t/a Apothecary East, or our third-party licensors and is protected by copyright, trademarks and other intellectual property rights. Permission is given to retrieve and display the content of the website on a computer screen and electronically copy and print hard copy portions of the website for you own personal, non-commercial use for the sole purpose of placing an order for goods with us. You may not otherwise reproduce, modify, distribute, transmit, publish, or display any other materials or content on the Website without our prior written permission.

Website Usage

You may not use the website for any of the following purposes: (i) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; (ii) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any applicable laws, regulations or code of practice; (iii) interfering with any other person’s use or enjoyment of the website; or (iv) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. You will be responsible for our losses and costs resulting from your breach of this term.

Website Availability

Although we aim to offer you the best service possible, we make no promise that the services on the website will meet your requirements. We cannot guarantee that the service will be fault-free. If a fault occurs in the service, you should report it to Apothecary East on +44 (0)20 7060 5335 and we will attempt to correct the fault as soon as we reasonably can. Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.